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Helpdesk
Please use the link
below to report support requests (faults or other enquires) relating
to computer equipment (you'll need Netscape or Internet Explorer
version 5.5 or higher). When you submit a support request, you will
be given a Call Number which will enable you to come back and check
on progress we have made towards resolving the problem.
Log a new
Call
Track my
Calls
The number of machines available
for use in Information Services owned computer pool rooms is now
also published here. Please use the link below to access this
information
Check Pool room
Availibility
Registered User
access (Information Services staff only)
Faults or general enquires with
computer equipment can also be reported using one of the following:
- By telephoning the Helpdesk on
ext. 4444
Please note that your calls may be recorded for training purposes
- By faxing the Helpdesk on (01273 64) 2665
- By emailing
helpdesk@brighton.ac.uk
Information Services will either respond by dispatching one of our
Desktop System Technicians or by escalating the fault directly to
one of our third party maintenance companies' on site engineers.
We aim to respond within 8 working hours of the call being logged
and to fix the fault within a further 8 working hours. If the fault
cannot be fixed we will endeavour, on request, to loan out a
replacement machine until the fault is repaired.
If you report a fault on computer equipment not covered by the
university's maintenance contracts you may receive a charge in
relation to parts and labour. Such calls will take a lower priority
than those relating to equipment currently covered by a maintenance
agreement.
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